Refund policy

1 · Before you request anything

Every order ships with its batch COA and a packing slip listing the lot numbers. If something looks wrong on arrival, photograph the vials, the label lots and the packing slip, then open a case through the contact form with your order ID within 14 days of delivery. Cases opened with evidence are resolved fast; cases opened without details just take longer.

2 · What qualifies for a remedy

• Wrong or missing item — counts verified against the packing slip; we ship the correct item or the missing line, priority.
• Damaged in transit — cracked or leaking vials photographed in the packaging; we reship the affected vials.
• Lost parcel — tracking dead for 30+ days domestically (or the carrier loses it); we reship once, on us.
• Assay dispute — an independent lab result materially disagreeing with the batch COA for the same lot; we refund or replace the affected line in full.
• Out of stock after ordering — your choice: swap, store credit, or refund of that line.

3 · What does not qualify

• Buyer's remorse — research compounds are stocked cold and batch-specific; we cannot restock opened or temperature-exposed returns.
• Unused product — for the same reason, we cannot take vials back. This is standard for the entire category.
• Incorrect shipping details entered at checkout — we will always try a carrier intercept, but if the parcel is delivered to the address given, the address given rules.
• Unauthorized resale or misuse — any indication a purchase was not for laboratory research voids all remedies.

4 · How remedies are paid

Refunds go back on the same chain the payment came from, at the USD value of the affected line at the time of the original payment request. Store credit is applied to your account balance (or a one-time coupon code for guest orders) and never expires. Reshipments go out with the same 24–48h dispatch promise as a fresh order.

5 · Unconfirmed or expired payments

If you sent funds but the request expired before your transaction landed, the payment sweep still matches it for 48 hours and confirms your order; after that, contact support with the transaction signature and we reconcile manually. Overpayments are credited toward the order or refunded on the same chain minus network fees.

6 · The one-rule summary

Be honest with us and we will be generous with you. Every legitimate loss gets fixed — replaced, credited or refunded. That policy has kept this storefront running on word of mouth, and it is not changing.